Standard delivery

We charge a nominal £3 for standard Royal Mail delivery (3-5 working days) 

Special delivery

Next working day delivery is £6 (delivered by courier, orders must be placed by 12 noon and a signature will be required on delivery).  We are sorry but this option is not available for deliveries to the Highlands and Islands.

International orders

We welcome orders from overseas. Delivery costs on international orders will be calculated during our website checkout process and are based on the exact weight of your order. Delivery times are variable dependent on your location.

In certain circumstances our Merchant Services Provider, PayPal, will not accept payment for goods on our website where the Billing Address and Shipping Address are not in the same country. This is for reasons of security.

No Quibble Returns

We hope that you will be delighted with your order, however, should you wish to return it for any reason (within 14 days of receipt) we will be happy to either exchange your garments or give a full refund (excluding any delivery charges) provided that the garments are in their original condition and with labels intact.

To enable us to process your refund/exchange please include your name, address, invoice number and reason for your return. Refunds will be credited to the card on which payment was made.

Unfortunately we are unable to cover the cost of postage for returned orders. Please note that it is the sender’s responsibility to ensure that goods arrive safely.

Our postal address for returns is:

Kite Kids Ltd,
PO Box 5652,
POOLE,
BH14 8ZP